Data Processing Overview
A plain-English pre-sales overview of how AICentral is intended to handle business customer data.
1. Roles
In a typical customer relationship, the business customer determines why and how it collects visitor and lead information through its own website. AICentral is intended to process that information on the customer’s behalf to provide the website assistant, lead handling, dashboard and related support services.
2. Types of information
Depending on the customer’s configuration, information may include visitor messages, basic contact information, business inquiry details, service preferences, selected answers, conversation summaries, device/session information used for service operation and other information the visitor voluntarily provides.
3. Purposes
AICentral is intended to use customer data only to operate, secure, support and improve the agreed service; answer the business’s approved website questions; create and route leads; diagnose technical issues; and meet legal obligations.
4. Subprocessors
The service may use infrastructure providers, AI providers, hosting providers, email providers, payment providers and other service providers necessary to deliver the service. Final agreements should identify relevant subprocessors or make current information available to customers.
5. Security and retention
The platform is intended to use reasonable safeguards and provide customer-configurable or contractually defined retention options as the feature set matures. Customers should avoid collecting information that is not needed for the intended lead or support workflow.
6. Assistance and requests
Where applicable, AICentral will aim to provide reasonable assistance to business customers responding to privacy requests, security questions or service issues involving information processed through the platform, subject to the terms of the customer agreement.