Pre-sales answers before you book a demo.

No. A basic chatbot usually follows a small set of fixed buttons. AICentral is designed around a business knowledge base, instructions, lead workflows and escalation rules so the conversation can feel more natural while still staying within approved information.

A straightforward setup can usually be prepared after the business provides its core information: services, service areas, hours, FAQs, policies and lead contact details. More complex businesses, multiple locations or custom workflows take longer.

Yes. The setup service is intended to include business information gathering, knowledge-base preparation, widget styling, lead questions, notification setup, installation guidance and testing before launch.

No AI system should be treated as perfect. AICentral is designed with instructions and escalation rules that tell the assistant not to invent policies, final prices, availability or expert advice. When it does not have a confident approved answer, it should ask to collect contact details or direct the visitor to a person.

That is controlled by the business. Most service businesses should provide starting prices, ranges or an explanation of what affects pricing, then collect information for a final quote. AICentral can be configured not to provide final pricing.

English and French can be enabled for a client workspace. The business should provide approved information in both languages where it needs reliable bilingual answers.

No. The website displays a small widget while the business knowledge base, conversation logic, lead records and AI connection stay in AICentral’s central platform. That makes updates, plan limits and improvements easier to manage.

Yes. Initial lead delivery is designed to support email notification and dashboard visibility. Other workflows such as CRM, calendar, SMS and webhook connections can be added as the product grows.

Business owners should be able to understand what they are purchasing. A conversation allowance is easier to manage than raw AI tokens. AICentral will track usage internally to help keep the platform reliable and fairly priced.

Each workspace shows its included conversation allowance and usage. AICentral can set a hard cap, move the client to a higher plan, or add a manually approved overage arrangement.

The intended service model is monthly after the initial setup. Any final cancellation terms, notice periods and data-export details will be provided in the customer service agreement before launch.

It should be configured to avoid collecting sensitive information unless a lawful, carefully designed workflow genuinely requires it. High-risk industries should use strict escalation and review rules.

Yes. A core benefit of the platform is a client dashboard where businesses can review conversations, leads, missed questions and trends so they can improve the knowledge base over time.