One website assistant. A more useful customer journey.
AICentral combines business knowledge, conversational answers, lead qualification and human escalation so a visitor can move forward without waiting for a reply.
Approved business knowledge
Give the assistant your services, service areas, hours, FAQs, policies and pricing guidance so it has a clear source of truth.
Natural question handling
Let visitors ask in their own words while keeping answers within the boundaries you define.
Lead qualification flows
Ask different follow-up questions for estimates, bookings, callbacks, support requests and other important paths.
Conversation summaries
Give your team a clear record of the visitor’s question, key details and desired next step.
English and French readiness
Support a bilingual visitor experience when your business information is prepared in both languages.
Human escalation rules
Define when the assistant should ask for a callback, direct a visitor to a person or stop providing an answer.
Instant lead alerts
Route a qualified lead to a business inbox with the details your team needs to respond faster.
On-brand widget
Match logo, greeting, colour choices and tone to the business so the widget feels like part of the site.
Question insights
See top visitor questions and unanswered topics to improve the website and assistant over time.
Not a black box. A guided business assistant.
Many generic chat tools can answer a question, but they do not know where the business wants the conversation to go. AICentral is designed around a practical workflow: answer what is known, ask for details when a visitor is ready, and hand off when the business needs to take over.
- Business controls rather than a one-size-fits-all bot
- Specific lead questions by service or enquiry type
- Rules for prices, availability and sensitive topics
- A clear fallback when the answer is uncertain
The best first use cases
Service availability, service areas, basic price guidance, common FAQs, quote requests, bookings, callbacks and routing to the right person.
Start with web conversations. Add bigger workflows when they make sense.
The initial AICentral product focuses on the website assistant and lead system. Future service layers can include calendar workflows, CRM connections, SMS, human live-chat handoff and other integrations as the platform matures.